LiveChat Terms of Service & User Agreement

Last updated: December 1, 2025

1. Service Description

LiveChat is an online customer support system that provides real-time chat services for websites. We are committed to providing users with stable, secure, and efficient customer support solutions.

2. User Responsibilities

2.1 Account Security

Users are responsible for properly safeguarding their account information, including username and password. Any operations performed using your account will be considered as actions taken by you.

2.2 Usage Guidelines

When using this service, users must comply with the following guidelines:

3. Service Content

3.1 Service Scope

LiveChat provides services including but not limited to:

3.2 Service Availability

We will make every effort to ensure service stability and availability, but we do not guarantee that the service will not be interrupted or error-free. We are not liable for service interruptions caused by force majeure, technical failures, or other reasons.

3.3 Service Information

The following information applies to our service:

4. Data and Privacy

4.1 Data Ownership

All data generated by users during use of this service (including but not limited to chat records, visitor information, etc.) is owned by the user. We only act as a service provider responsible for data storage and management.

4.2 Data Security

We employ industry-standard security measures to protect user data, including data encryption and access controls. However, users should understand that any data transmitted over the internet carries certain risks.

4.3 Data Backup

We regularly backup user data, but users are advised to back up important data themselves. We are not liable for losses caused by data loss.

5. Fees and Payment

5.1 Service Fees

Fees for this service depend on the service plan selected by the user. Please consult our sales team for specific pricing.

5.2 Payment Methods

Users can pay service fees through the payment methods we provide. Fees should be paid before service begins or according to the agreed payment cycle.

5.3 Refund Policy

If service cannot be provided normally due to our reasons, we will refund the corresponding fees based on actual circumstances. If a refund is requested due to user reasons, it will be processed according to the contract signed by both parties.

6. Service Term and Termination

6.1 Service Term

The service term is determined by the service plan purchased by the user, as specified in the contract signed by both parties.

6.2 Service Termination

We reserve the right to terminate service to users under the following circumstances:

6.3 Data After Service Termination

After service termination, we will retain user data for a reasonable period. Users should export or back up needed data before service termination.

7. Disclaimer

To the extent permitted by law, we are not liable for the following circumstances:

8. Intellectual Property

All intellectual property rights of the LiveChat service (including but not limited to software, trademarks, patents, etc.) belong to us. Users may not copy, modify, distribute, or commercially use our service without authorization.

9. Service Changes

We reserve the right to modify or terminate the service at any time. For significant changes, we will notify users in advance. Continued use of the service after changes constitutes acceptance of the modified terms of service.

10. Applicable Law

The interpretation and execution of these terms of service are governed by the laws of the United States. In case of disputes, both parties shall resolve them through friendly consultation; if consultation fails, the dispute shall be submitted to the competent court in our jurisdiction for resolution.

11. Contact Us

If you have any questions about these terms of service, please contact us through the following methods:

These terms take effect from the date of publication, and we reserve the right to update these terms at any time. Please check this page regularly for the latest version of the terms of service.