LiveChat Privacy Policy

Last updated: December 1, 2025

1. Introduction

At LiveChat, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our live chat software and customer support services.

By using our services, you agree to the collection and use of information in accordance with this policy. We respect your privacy and are committed to protecting personally identifiable information you may provide us through our service.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you provide directly to us, including:

2.2 Information We Collect Automatically

When you use our services, we automatically collect certain information, including:

2.3 Information from Third Parties

We may receive information about you from third-party services such as:

3. How We Use Your Information

We use the information we collect for the following purposes:

4. Data Sharing and Disclosure

4.1 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4.2 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our service, conducting our business, or serving our users, including:

These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures include:

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or legitimate business purposes.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

We use cookies for the following purposes:

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

9. Children's Privacy

Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our service, you consent to the transfer of your information to these countries.

We take appropriate safeguards to ensure that your information receives an adequate level of protection, including through contractual arrangements with our service providers.

11. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

California residents may exercise these rights by contacting us using the information provided in the "Contact Us" section.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For privacy-related requests, please include "Privacy Request" in the subject line of your email.

This Privacy Policy is effective as of the date stated above and remains in effect except with respect to any changes in its provisions in the future, which will take effect immediately upon being posted on this page.